When you work at Carillon Senior Living, you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life!

Carillon Senior Living is recruiting for a hospitality-focused Admissions Coordinator. This role is responsible for meeting and greeting residents, guests, prospective employees, suppliers, vendors, and outside service providers warmly and professionally daily. They are the first face someone sees when visiting our community!

Essential Job Duties: 

1. Obtains referrals from hospital social workers, physicians, or family members, keeping wait lists current.
2. Functions as the Health Center public relations person, providing facility tours and pertinent information regarding admissions and occasional off-site visits to hospitals and doctor’s offices. 
3. Conducts admission interviews with the resident and/or responsible party, obtaining all required financial data, signatures, pertinent social and medical information, attending physician information, and other pertinent and required documentation before admission.
4. Review all admission-related paperwork with the resident and/or responsible party, including Medicare Part A coverage and non-coverage procedures. Maintains all non-medical record-related paperwork in an admissions file for each resident.
5. Processes all Medicare denial letters, Medicare certification and re-certifications and according to Medicare regulations.
6. Maintains on-going census activity such as admissions, discharges, deaths, room transfers, changes in payment methods, and temporary and permanent apartment status.
7. Maintains Life Care resident statistics, permanent assignments, temporary assignments, and notifies resident and/or the responsible party of permanent and temporary status in the Health Center.
8. Keeps an ongoing daily/monthly census of the Health Center's residents, noting admissions, discharges, deaths, transfers, changes in payment methods, and temporary and permanent assignments.
9. Maintains an accurate list of days an independent living resident resides in the Health Center.
10. Coordinates utilization review for new admissions covered by Medicare Part A.
11. Maintains complete confidentiality regarding admission information and resident records.
12. Assists in coordinating admissions/transfers/discharges with other departments.
13. Ensures that the resident, family, and responsible person are fully informed of the resident’s personal and property rights.

HOSPITALITY FOCUS: 

The Carillon Senior Living fully embraces a culture of hospitality. To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests: 

1. We greet residents, employees, and guests warmly, by name, and with a smile.
2. We treat everyone with courteous respect.
3. We strive to anticipate resident, employee, and guest needs and act accordingly.
4. We listen and respond enthusiastically in a timely manner.
5. We hold ourselves and one another accountable.
6. We embrace and value our differences.
7. We make residents, employees, and guests feel important.
8. We ask “Is there anything else I can do for you?”
9. We maintain high levels of professionalism, both in conduct and appearance, at all times.
10. We pay attention to details.

WELLNESS FOCUS:

The Carillon Senior Living employees are expected to promote a healthy community culture for all residents and employees. This whole-person approach to health and wellness includes eight dimensions of wellness: Emotional, Environmental, Health Services, Intellectual, Physical, Social, Spiritual, and Vocational. Through these efforts, we can ensure and exceed residents’ wellness needs relating to their mind, body, and soul, which may also positively affect the employees as a result.

QUALIFICATIONS:

Good working knowledge of Medicare Part A and certification procedures is desired. Experience in a long-term care setting is also desired. The candidate must possess excellent written, oral, and interpersonal skills and the ability to manage multiple priorities. 

EEO Employer